Data Protection & Privacy
This Privacy Policy explains exactly what personal data 298win collects from Pakistani players, how that data is used, who it is shared with and how it is protected. Your privacy matters — and so does plain, honest language about how it works.
Privacy at a Glance
A plain summary of how 298win handles your data. The full policy below covers every detail — these cards give you the headline version.
Registration details, payment information, device data and gameplay activity. We only collect what is genuinely needed to run your account and process PKR transactions safely.
All data transmitted between your device and 298win is encrypted. Payment details are processed through secure channels. We do not store full card numbers or mobile wallet PINs.
298win does not sell, rent or trade your personal data to third parties for marketing purposes. Full stop. Your information is used to run your account and nothing else without your consent.
JazzCash, Easypaisa, Raast and bank transfer details are shared only with the relevant payment processor to complete your deposit or withdrawal. They are not used for any other purpose.
You can access, correct or request deletion of your personal data at any time by contacting the support team. You can also opt out of promotional communications from your account settings.
We use cookies for session management, platform performance and optional analytics. No third-party advertising cookies are placed without your knowledge. You can manage cookie preferences in your browser.
298win ("we", "us", "the platform") is committed to being transparent and straightforward about how we handle personal data. This Privacy Policy applies to all players who register or interact with the 298win platform at 298win.app, including through the mobile app and any other interface through which the platform is accessed.
This policy covers what data we collect, why we collect it, how long we keep it, who we share it with and what rights you have over your own information. It should be read alongside the Terms and Conditions which govern your overall use of the platform.
We do not use complicated legal language where plain English will do. If any part of this policy is unclear, please reach out to the support team before registering.
298win collects personal data at various points during your interaction with the platform. The main categories are set out below.
When you create a 298win account, you provide your full name, date of birth, email address, contact number and a chosen password. This information is required to open your account and verify that you meet the minimum age requirement of 18 years.
When you request a withdrawal or when our fraud-prevention checks require it, we may ask you to provide a copy of a valid identity document — such as a national identity card (CNIC) or passport — and, where relevant, a document confirming your registered address. This is standard practice for online platforms handling financial transactions.
Every deposit and withdrawal made on your account is recorded. This includes the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the date and time, and the transaction reference number. Transaction records are maintained for account management, dispute resolution and security purposes.
We record your gameplay activity, including games played, bets placed, results and session duration. This data is used for account management, responsible gaming monitoring and to ensure game integrity.
When you access 298win, we automatically collect certain technical information from your device, including your IP address, browser type and version, device type, operating system and general location data derived from your IP. This data helps us maintain platform security, detect unusual account activity and optimise performance across different devices.
If you contact the support team by live chat or email, we retain records of that correspondence. This allows us to maintain continuity if you contact us again about the same issue and to improve the overall support experience.
| Data Category | Examples | Why Collected |
|---|---|---|
| Registration data | Name, email, date of birth, phone | Account creation and age verification |
| Identity verification | CNIC, passport copy | Fraud prevention, withdrawal processing |
| Transaction data | Deposit/withdrawal amounts, payment method, dates | Account records, dispute resolution |
| Gaming activity | Games played, bets, session times | Account management, responsible gaming |
| Device & technical data | IP address, browser, device type | Security, fraud detection, performance |
| Communications data | Live chat and email correspondence | Support continuity, service improvement |
298win uses the personal data it collects for the following purposes:
298win does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Any account suspension or closure decision based on data analysis is reviewed by the support or compliance team before being actioned.
Given the financial nature of the 298win platform, we take the handling of payment data particularly seriously. Here is exactly how it works:
298win stores transaction records — amounts, dates, payment methods and reference numbers — for account management and dispute resolution purposes. We do not store full card numbers. Card payments are processed through a PCI-DSS compliant payment gateway that handles card data directly without that data passing through or being stored on 298win's own servers.
For JazzCash, Easypaisa and Raast transactions, the payment is initiated through the respective mobile wallet provider's secure interface. 298win receives confirmation of a successful transaction and the associated reference number. Your mobile wallet PIN, account password or linked bank account details are never visible to or stored by 298win.
For bank transfer deposits, you will be provided with deposit account details. The transaction is processed by your bank directly. 298win records the inbound transfer against your account once confirmed. Your full bank account details are not retained beyond what appears in the transfer reference.
To protect against fraudulent withdrawal requests, 298win verifies that the withdrawal destination matches a payment method previously used to deposit or one that has been verified as registered in your name. This is an account security measure, not a restriction on your choice of withdrawal method.
298win applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials and contact support immediately if you believe your account has been compromised.
298win retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable obligations.
When your data is no longer needed, it is securely deleted or anonymised in a way that prevents re-identification.
298win uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies in use:
These cookies are required for the platform to function. They manage your login session, keep you logged in between pages and maintain your account preferences. Without these cookies, the platform cannot operate correctly. No consent is required for essential cookies as they are strictly necessary.
These cookies collect anonymised data about how players navigate the platform — which pages are visited most, where players spend time and where issues arise. This data helps us improve platform performance and the overall experience. These cookies do not identify you personally.
Functional cookies remember your preferences — such as your chosen language or display settings — so you do not have to set them every time you visit. They improve your experience but are not strictly essential to platform operation.
You can manage or block cookies through your browser settings. Please be aware that disabling essential cookies will affect the platform's ability to function correctly and may prevent you from logging in or completing transactions. Instructions for managing cookies are available in the help section of most modern browsers.
As a 298win player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team using the details at the end of this page.
You can request a copy of the personal data 298win holds about you. We will provide this within a reasonable timeframe.
If any of your personal data is inaccurate or incomplete, you can request that it be corrected. Some corrections can be made directly from your account settings.
You can request deletion of your personal data. Note that some data must be retained for legal or financial record-keeping obligations even after account closure.
You can object to your data being used for promotional communications at any time. Opt out directly from your account settings or by contacting support.
You can request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
In certain circumstances you can ask us to restrict processing of your data — for example while the accuracy of the data is being verified following a correction request.
298win will respond to all data rights requests promptly. If a request cannot be fulfilled in full — for example because legal retention obligations require certain data to be kept — we will explain the reason clearly.
The 298win platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, you are required to confirm your date of birth, and we may request identity verification to confirm age where there is any reasonable doubt.
If you believe that a minor has registered on the platform or has accessed an account, please contact the support team immediately. Any account identified as belonging to or being accessed by a minor will be closed immediately and any balance will be handled in accordance with our standard account closure procedure.
Parents and guardians can also make use of third-party parental control software to restrict access to online gaming platforms on shared or family devices. This is an additional safeguard we encourage households with children to consider.
298win may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of the page will be revised. Where changes are material — meaning they significantly affect how your data is used — we will notify you via an on-site announcement or email to your registered address before the changes take effect.
We encourage you to review this policy periodically. Continued use of the platform after any changes take effect constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should contact support to discuss closing your account before the changes apply.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch:
For questions specifically about responsible gaming tools — including deposit limits, self-exclusion and session controls — visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics raised by players across Pakistan.